Q: What can I do if I received a wrong item or an item is missing in my package?

Please contact us by online chat or email service@comicsboxes.com.com once you found that you have received a wrong item or an item you ordered is missing.Please send us the photos if you received a wrong item.We will process and send the missing (right) item as soon as possible once comfirm the mistake.

Question 1

How do you ensure that your products are officially licensed?

Accepted Answer

We only work with reputable companies and manufacturers that hold the proper licenses to produce and sell official anime merchandise. We take the time to research and verify the authenticity of each product we offer.

Question 2

Where can I track my order?

Accepted Answer

Where to get my package tracking numberUpon shipment, we will send you the tracking number and delivery company via email.Please pay extra attention to the email you use to place your order. We send order confirmations, order updates, tracking information and all other information to the email you use to place your order. I never received an order confirmation email, why?(1) The most common reason is that the email you used to place your order is invalid.(2) Please check your spam folder to see if the confirmation email was sent there in error.Where can I track my package?You can track your package here: https://www.17track.net/enorFedEx: www.fedex.comDHL: www.dhl.comCNE: https://www.cne.com/English/J&T Express: https://www.jet-logistics.com/en/logisticstracking.htmlYuntu Express: https://www.yunexpress.com/What should I do if the shipping status of my parcel is abnormal?If you find the shipping status abnormal, please contact us as soon as possible, we will contact the courier company as soon as possible, and give you an answer after we receive the reply.If the parcel has arrived at your location, you can call the local delivery person, which is always helpful.Please understand that we are not responsible for packages lost under the following circumstancesAn order is moved without timely notification to us before it is shipped.The package arrives when no one is home and no one can be reached by phone.The package was destroyed by the local courier company due to a long period of time without a recipient.Figuresbox attempted to contact the recipient via email/text message but never received a reply.

Question 3

What is your return policy?

Accepted Answer

We offer a 14-day return policy on most of our products. If you are not satisfied with your purchase, you can return it for a full refund within 14 days of receiving your order. Please refer to our return policy for more information.

How long can I get the refund?
We arrange your partial or full refund after getting your confirmation. And we notify you by email when successfully arranged the refund.
How long can I get the money after receiving the email?
If you paid your order with Credit card:
Stripe submits refund request to your bank or card issuer after we arranged your refund. You can see the refund as a credit approximately 5-10 business days later, depending upon the bank.
Stripe will also send you an email notifying you about the refund.
If you paid your order with PayPal:
Please read here about where is your refund:https://www.paypal.com/us/smarthelp/article/where-is-my-refund-faq1212

Question 4

Can I change my shipping address?

Accepted Answer

Yes, you can change the shipping address BEFORE your order has been shipped out.

Contact us by online chat, submitting a ticket or emailing to service@comicsboxes.com.

We will update the delivery information in time before delivery.

* Please kindly understand that editing the addresses in your Figuresbox personal account won’t notify us to change the shipping addresses for your current under processing orders.

In case that if you want to change the shipping addres for the order which has been already shipped out:

1. For Standard Shipping Method

a. Pick up the package from the original address if your package was successfully delivered.

b. Ask for a second delivery if your package was returned to the warehouse.

2. For Expedit Shipping Method

An Extra $15 will be needed to change the shipping address of the package in transit.

Please kindly understand that we’re not responsible for the lost pacakges under the listed situation:

Moved without informing us timely before order has been shipped.
No person at home and no one could be reached on phone when pacakge is under delivery.
Package being destroyed by the local express company because of long-term unavailability of the receipent.
Figurebox tried to contact the receipent by email / SMS but never get replies.

Question 5

How do I contact customer service?

Accepted Answer

If you have any questions or concerns, you can contact our customer service team by filling out the contact form on our website or by sending an email to service@comicsboxes.com. We will do our best to respond to your inquiry as soon as possible. More question contact us at: https://comicsboxes.com/contact-us/

Question 6

What can I do if I received a wrong item or an item is missing in my package?

Accepted Answer

Please contact us by online chat or email service@comicsboxes.com.com once you found that you have received a wrong item or an item you ordered is missing.

Please send us the photos if you received a wrong item.

We will process and send the missing (right) item as soon as possible once comfirm the mistake.

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